Features & Systems

Read Receipts — Email Tracking

Track when recipients open your emails with optional read receipt tracking on sent messages.

What Are Read Receipts?

Read Receipts is an optional tracking feature that lets you know when a recipient opens an email you've sent through TridentInbox. It works by embedding an invisible 1x1 pixel image in the email.

How to Enable Tracking

  • In Mission Control, compose an email using the Scribe tab
  • Toggle "Track Opens" to ON before sending
  • Send the email via Gmail or Outlook
  • View tracking data on the Read Receipts page

    • The Read Receipts Dashboard

    Navigate to Read Receipts from the sidebar to see:

    • Summary Stats: Total tracked emails, total opened, overall open rate
    • Email List: Each tracked email with recipient, subject, sent date, and open status
    • Open Details: First opened timestamp, total open count, last opened timestamp
    • Filters: Filter by status (all, opened, unopened)

    How It Works

    When you send an email with tracking enabled:

  • A unique tracking pixel URL is embedded in the email HTML
  • When the recipient opens the email, their email client loads the pixel
  • The pixel request hits our server and records the open event
  • The Read Receipts dashboard updates with the open data

    • Limitations

    • Some email clients block external images by default (tracking won't register)
    • Gmail's image proxy may cause a single "open" to register even if the recipient hasn't viewed the email
    • Plain-text email clients won't load the tracking pixel
    • The feature is opt-in per email — tracking is never automatic

    Privacy Considerations

    Read receipt tracking is a standard business practice, but use it responsibly:

    • Only track emails where knowing the open status has business value
    • Don't use tracking for personal or sensitive communications
    • Be aware that some recipients may find tracking intrusive
    • The tracking pixel is invisible and doesn't affect email rendering

    Related Documentation

    Fleet — Multi-Account Management

    Connect and manage multiple Gmail and Outlook accounts from a single dashboard.

    Teams — Workspace Collaboration

    Create teams, invite members, and share cleanup rules and email templates across your organization.

    Scheduled Dispatch — Timed Sending

    Schedule automated inbox reports and email dispatches to be sent at specific times.

    Ready to Try It?

    Now that you know how it works, put it into action. Start managing your inbox like a pro.